How to Complete Identity Verification (KYC) With Our Partners

To add money to your urble wallet or savings account by CHF or EUR bank transfer, you may need to complete identity verification with the integrated exchange partner processing the transaction.

urble does not execute fiat-to-crypto conversions directly. Depending on the selected asset and funding route, one of our integrated partners processes the exchange, receives your bank transfer and sends the selected digital asset to your urble wallet or savings account.

urble currently integrates DFX AG and Mt Pelerin Group Ltd as exchange partners. DFX is affiliated with VQF, while Mt Pelerin is affiliated with SO-FIT – both are self-regulatory organisations recognised by FINMA. Before continuing, the app shows which partner will process your transaction, together with links to its fees, terms and privacy policy.

Verification is normally completed once per partner. If you have already verified your identity with one provider but later use a funding route processed by the other, you may need to complete a separate verification. A partner may also request updated or additional information where required.

Identity verification may be required for deposits or withdrawals involving a bank account, depending on the provider, transaction amount and applicable requirements. If you already hold crypto assets elsewhere, you can transfer them directly to your urble wallet or an urble savings account without setting up a bank-transfer funding route.

Before you start

The accepted documents may vary by provider and country. You will normally need a valid government-issued document, such as:

Passport
Identity card
Driving licence, where accepted
Residence permit

We recommend completing the process on a mobile phone, as the selected partner may ask you to photograph your identity document, take a selfie or complete another short identity check.

1. Start identity verification

Open the urble app, go to your Wallet and select Receive → From your bank account.

If verification is required, the app will show the exchange partner responsible for the selected funding route, together with links to its terms and privacy policy. Depending on the asset and route selected, this may be DFX or Mt Pelerin.

Tap the button shown in the app to start or continue the identity-verification process.

2. Complete the verification steps

You will be redirected to the selected partner’s verification process. The exact steps may differ by provider.

You may be asked to:

Confirm your email address
Enter personal information such as your name, address and nationality
Verify your identity using an accepted identity document

Completing the required information usually takes only a few minutes. The subsequent review may take longer in some cases.

3. Wait for approval

Once you have submitted your information, the selected partner will review it.

If additional information or documents are required, that partner will contact you directly by email.

4. Get your bank-transfer instructions

Once any required verification has been approved, return to Receive → From your bank account in the urble app.

You will see the transfer instructions for the selected provider, asset and funding destination. These may include:

Beneficiary name
IBAN
BIC, where required
A personal message or reference, where required

Always use the exact details displayed in the app. They may differ depending on the provider, currency, asset and funding destination. If a message or reference is shown, copy it exactly. Do not reuse transfer details for another asset, wallet or savings plan.

Where supported, you can use the displayed details for a one-time bank transfer or to set up a standing order. If the details later change, update your standing order before making another transfer.

For further instructions, see How to Add Funds & Set Up Standing Orders.

Additional checks

Depending on the provider, transaction volume and individual circumstances, additional information may be requested, such as evidence of the source of funds.

The relevant partner will contact you directly and explain what is required.

Getting help

If you experience a problem during verification or have questions about an information request, use the support option shown in the relevant partner’s verification or bank-transfer screen. This ensures that your request reaches the provider processing your verification or transaction.