urble Customer
Service

Whether via app, email or here in the chat, urble will support you if something doesn't work the way you want it to.

If you write to us during normal working hours, we will try to deal with your request within one day and give you feedback.

Answers to the most frequently asked questions

chevron_rightHow can I open a savings account?

It’s pretty quick. After you’ve installed the urble app and opened an account, you can set up your first savings account on the app in no time, either for yourself or with someone else. We’ll show you how in an explainer video.

chevron_rightWhat does urble cost me?

Using urble itself costs you nothing. You pay a small fee for each deposit, each payment with your urble card, and for the rewards and release conditions you receive and set in certain savings plans. A portion of these fees flows back into the urble DAO, giving the association and you as a member the long-term opportunity to decide what’s best for urble savers.

chevron_rightHow do I set up a savings plan?

From your urble savings account or a joint savings account, you can set up a savings plan for yourself or someone else, like your children. You decide all the parameters and any release conditions that define the savings plan throughout its duration. This makes saving engaging and interactive, allowing you to contribute to the financial well-being and education of your loved ones.

chevron_rightHow can I make a deposit?

You can deposit into both the savings account and an existing savings plan. We provide you with an IBAN, allowing you to make deposits from your bank account and invite others to deposit as well. Additionally, we support deposits via credit card and mobile payment services (Apple Pay, Google Pay). Additionally, you can easily make urble deposits directly in a digital currency and receive them from others. Simply use your wallet as the recipient for this purpose.

chevron_rightHow quickly can I get my money when I need it?

The most important thing in urble is that your money always belongs to you. With your urble wallet, you always have control over your savings. Your savings accounts are available without any restrictions. The funds you keep in savings plans are tied to the criteria you’ve defined and become available once all your defined criteria are met.

chevron_rightWhy can't I save in euros?

With urble, we are defining and shaping what savings in the future mean. We are building on the new financial infrastructure that will replace in the coming decades what was developed before the internet age. This means that with urble, you save in digital currencies, using a variant of euros, francs, or US dollars that is compatible with this system. This enables you to save in a much more flexible, global, and secure way, without restrictions like bank opening hours or cross-border transactions.

live_help

Seen it yet?

We answer many questions in our FAQs.
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Via App

You can also find the FAQs, the help center and other useful information directly in the urble app.
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Via Mail

Just send us an e-mail with your request.
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IT Support

Are you encountering a hiccup with the app or having trouble understanding something on urble? No worries! Just open a ticket, and we’ll handle it for you.
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Christian

Contact for charitable organizations

Are you interested in working with the urble community as an association for a good cause? Then please get in touch with us. We look forward to hearing from you!
Christian Dick